Frequently Asked Questions
Everything you need to know about your Emmafy experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing can vary slightly between different styles and cuts.
What payment methods do you accept?
Emmafy accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with fair-trade certified factories.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You have a 60-minute window after placing an order to request a cancellation or modification by contacting our support team.